If you can’t cancel your Sweetmax subscription, first check the account or payment platform you used when subscribing and look for the active Sweetmax/SweetDrama subscription.
If you cannot find a cancellation option, contact support with the transaction date, amount, payment descriptor, and account email, and clearly request cancellation of all recurring charges and written confirmation.
If Sweetmax does not resolve the issue, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.
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