SweetMax Billing Complaint and Request to Cancel Recurring Payments

In July 2026 I made a single story purchase on SweetMax using my Visa card from Millennium BCP, without creating any profile or account on their website. That one-time purchase was correctly charged in July, but since then I have been continuously charged every month without my consent. From July 2026 onwards, SweetMax has been debiting my card around 20 euros per month (for example 20,11 € in July, 19,95 € in August, 20,06 € in September and 20,52 € in October), even though I never agreed to any subscription and never created an account that would justify recurring payments. The description on the charges is “SweetMax-9478958 USD TC 0.8925619” and the payments are processed through my Millennium BCP Visa card in Portugal. I tried to cancel these charges through the SweetMax website, but I cannot do it because the original purchase was made without creating a user account, so there is no profile or subscription page available to me. I also contacted my bank, but they informed me that the only way to stop these payments would be to cancel the card and make a police report, which is a very inconvenient solution for a charge that I never authorized as a recurring payment. On 22 October 2026 I wrote to [email protected] and had already sent several emails before that date, clearly requesting that these recurring charges be stopped. I have not received any answer, not even an automatic reply, and the charges continue. I request that SweetMax immediately cancel any subscription or recurring payment associated with my card, stop all future charges, and send me written confirmation of the cancellation to my email address, so that this issue is finally resolved.