Sürat Kargo managed to deliver my package from a branch just 15 minutes away from my home in 5 days. Customer service said they would look into it, but 3 days passed, and nothing changed. My package was repeatedly marked as "customer unreachable" and postponed to the following days. When I contacted the branch, I was informed that 2,000 packages were waiting in transfer, and despite requesting additional staff and vehicle support from the headquarters, they received none. They said there was nothing they could do and that they were trying to distribute the packages slowly. I also request e-commerce companies not to work with Sürat Kargo. It took 7 days for my package to arrive from Ankara to my home in Eskişehir. Customer service and branch staff are both incompetent. They are completely useless.
For the past two weeks, my package has not been delivered due to the awful service of this Sürat Cargo branch. They send vague messages at odd hours claiming the package is “out for delivery” but never call or attempt to deliver. They leave notes saying, "We arrived, couldn’t find the location," yet...
I have never seen such a poorly managed courier company like Sürat Kargo in my life. None of its branches seem to function properly, and deliveries never arrive. The Ankara İncek branch, in particular, is terrible. We’ve had to go there multiple times to pick up our parcels, only to have them search...
Sürat Kargo has complicated my delivery experience far more than it should be. Although many courier services typically deliver within a day, my package has yet to arrive at my business, which runs around the clock, after more than 20 days. I submitted a request six days ago, and I'm still waiting f...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
After receiving the message "Your product will be delivered today" from Sürat Kargo, I found out that the product hadn't even been loaded onto the delivery vehicle. When I called customer service, they continuously created complaint forms but never actually solved the issue, just closing the forms w...
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