On May 13, 2025, I called Sürat Kargo’s Kristal Branch at 09:03, right after it opened, to inform them that I no longer wished to receive my order due to the excessive delay in delivery. I explained that I had already requested a return and asked them not to deliver the package. I also asked if I needed to take any additional steps, and they confirmed there was nothing else required. However, later that evening, the courier brought the package to my door and left it outside without even ringing the bell, as I had clearly stated I would not accept it. They then told me they would pick it up later for return. When I mentioned on May 15, 2025, that the package was still sitting outside, a female employee at the Kristal Branch said, “You shouldn't have accepted it,” even though I never did—I didn’t even provide the delivery code. She then sarcastically suggested that I shouldn’t place orders I don't plan to accept. When I raised my voice to explain myself because she was shouting, she hung up the phone on me. So much for quality—this is what Sürat Kargo delivers.
On February 19, 2025, I called the Sürat Kargo Kıraç Branch to inform them that I would not be receiving my package and that it needed to be returned. After this call, I personally visited the branch and spoke with the cashier lady, who assured me that she had initiated the necessary procedures. How...
On August 12, 2025, my package arrived at Sürat Kargo Pişmaniyeciler (İzmit Branch), and although it was sent out for delivery the next day, it was never delivered. Since no proper SMS or notification was sent to me, I had to track the entire process myself through their website. On August 14, 2025,...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
Despite having experienced a similar issue before, I have once again faced the same problem with Sürat Kargo. My shipment with tracking number 00681014218711, containing 3 kg of food products, was sent on October 4, 2025, at 11:09 a.m. I received an SMS on October 6, 2025, at 11:29 a.m., stating tha...
I started calling the Sürat Kargo Headquarters phone number, **** 410 30 30, on 05/23/2024 at 10:10 AM, and my call, which has been ongoing for 20 minutes, remains unanswered. As I write this message, my call is still on hold. I've encountered this problem when trying to reach various branches and h...
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