On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent the shoes for inspection on October 29, 2024, and my claim was denied. When I contacted customer service, they dismissed my concerns and told me to send them in for inspection again, which I did, but the claim was denied once more.
The shoes haven’t even lasted two years, and I paid a high price for them. The damage is only at specific points, indicating a manufacturing defect. I’ve also spoken with SuperStep staff, who confirmed that other customers have faced the same issue with this model tearing at the same spots. I wore the shoes carefully, followed all care instructions, and didn’t even use them daily.
I had a similar issue with New Balance shoes years ago, where the sole separated from the upper part. This brand clearly cannot produce durable footwear. I demand an immediate resolution and a replacement for this defective product. If this is not resolved promptly, I will pursue all legal avenues.
I took my New Balance 9060 shoes to SuperStep store on 23.11.2025 to submit them for inspection due to the sole separating and the fabric inside tearing. However, the store refused to accept the product for inspection, claiming that the place I purchased it from was a dealer while they were a franch...
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
On 07.05.2025, I purchased a New Balance 2002 model pair of shoes from the SuperStep store for about ₺4500 at a discounted price. Even though I have worn the shoes fewer than ten times, after the fifth use the back heel area started to pill and fray severely. I took the product to the store, request...
On September 23, 2024, I purchased a pair of New Balance 530 sneakers from the House of Step Istiklal Street store (transaction no: 679874, terminal no: 01643566). After less than a year of very light use, I noticed that the shoe started tearing at the stitching, as clearly shown in the attached pho...
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