MeLab.io Logo

MeLab.io

MeLab.io Logo
MeLab.io

Complaints

3 complaints
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I Face an Unauthorized $9.99 Subscription Charge From Melab.io

Настя
Настя
June 1 12:19 PM55

I subscribed to a trial lesson from Melab io after seeing an advertisement on Instagram. The trial lesson went well, and...

Unauthorized Melab.io Subscription Charges Continue on My Bank Card

Valentina
Valentina
May 11 6:57 PM

I am submitting this complaint because Melab.io has been charging my bank card for a paid subscription without my knowle...

Brand Overview: melab

melab (also known as melab.io or the MeLab app) is a digital health and fitness platform developed by REVOO Lab. The brand functions as a mobile and web application designed to connect users with digital workout routines, progress tracking, and personal trainers.

Contact Info

  • Email: No official customer support email is publicly provided on their main website.
  • Phone: No official phone number is publicly available.

Industry and Operations

melab operates in the digital health, wellness, and fitness industry. Its business model is built around a digital application that offers guided workout management and trainer communication.

  • Provides personalized training schedules, exercise plans, and fitness tracking.
  • Connects users to personal trainers for direct feedback and wellness advice.
  • Monetizes through a recurring subscription service, which is often initiated through targeted social media ads offering a low-cost trial.

User Sentiment

The overall user sentiment toward melab is heavily negative. Most consumer feedback focuses on misleading billing practices, subscription traps, and a severe lack of customer support.

  • Unauthorized Recurring Charges: Customers frequently complain about unexpected, automatic withdrawals (often around $9.99) applied to their credit cards shortly after signing up for a cheap trial (such as $0.99).
  • Cancellation Difficulties: Users report that the platform makes it nearly impossible to cancel memberships. The cancellation option is often hidden or broken on the website, and the subscription frequently fails to appear in standard Apple or Google Play subscription lists.
  • Unresponsive Customer Service: A major point of frustration is the inability to contact a support team. Users state that emails and refund requests go entirely unanswered, forcing them to block their bank cards to stop further charges.

Share Your Experience

If you’ve experienced issues with melab, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.