Nissan Qashqai Multimedia Screen Failure – Vehicle Replacement Request

I purchased a Nissan Qashqai from Görkem Otomotiv Avcılar branch on 27.04.2026 and from the first day I received the vehicle I have been experiencing a serious problem with the multimedia screen. The screen frequently shuts down completely on its own, and when this happens radio, navigation and phone connection are all cut off together. From time to time the screen becomes completely unusable and then comes back by itself after a while. Especially on long trips the navigation is interrupted, Bluetooth phone connection constantly disconnects and reconnects, and this situation seriously disrupts my driving comfort and concentration. I find it unacceptable to have to struggle with such a fault in a brand new vehicle. I have taken the vehicle to Görkem Otomotiv many times and shared many videos of the fault with them, but I have only been kept waiting with statements such as “we ordered a part” and “let’s try this as well”, and no permanent solution has been provided. Despite all my applications, the problem continues. At this stage I no longer accept temporary trials or prolonged waiting and I demand that my vehicle be changed with a fault-free one. If my request for vehicle replacement is not met, I will have to protect my rights by taking legal action and filing a lawsuit. I request that my problem be resolved as soon as possible and that I be contacted in this regard.