I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this seems to be a common issue with this model. Due to the damage, I could only use the shoes for 4-5 months.
At the store, I was accused of possibly washing the shoes, which is untrue since they have never been cleaned. I’ve sent the product for inspection, but I’ve heard that most claims are denied. I trust the inspection team to act professionally and recognize that no washing or misuse has occurred. The tears are a clear defect, and apart from that, the shoes show no signs of wear.
I no longer trust mesh models and won’t choose them again. I hope SuperStep stands behind their products and provides a positive resolution to this issue. Customers deserve quality assurance and support for defective items.
I purchased a pair of New Balance 530 sneakers from SuperStep 7 months ago, and the mesh fabric on the sides tore within a few months. Despite specifically asking about durability during the purchase, I was assured there were no such complaints. However, based on similar feedback from others, this s...
On February 22, 2023, I purchased a pair of New Balance 530 shoes from the SuperStep store in Mall of Antalya. After some time, both shoes started tearing at the same points where the mesh connects. Initially, I thought the tears wouldn’t worsen, but they have grown significantly over time. I sent t...
Hello, I purchased a New Balance 530 from the M1 SuperStep store, but despite wearing it only a few times, the stitching on the mesh part started to come apart. I returned the shoes for inspection, expecting a reasonable solution, but my claim was denied without any justification. I paid a signific...
About 40 days ago, I purchased New Balance 1906 shoes from the SuperStep online store. After just two wears—only driving my car to the mall—the inside of the shoe tore and showed significant wear. If I keep wearing them, the damage will worsen and spread to the outside. I sent the product for inspec...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
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