Last year, I purchased Nike shoes that started splitting open on the side within just two months. When I took them back to the store, they refused to accept the return. Naturally, I filed a complaint with the Consumer Arbitration Board, which ruled in my favor and ordered a refund. However, almost a year has passed, and SuperStep still refuses to refund my money. This is the first time I’ve encountered such a ridiculous business practice. They are doing everything possible to avoid paying me back. As a last resort, I will pursue legal enforcement through the courts. I have the official ruling documents as proof. This situation is incredibly frustrating and unacceptable.
I returned a pair of shoes purchased from Superstep’s website and was informed that a manual refund would be processed to my account. However, nearly two months have passed, and the refund still hasn’t been issued. I’ve contacted customer service daily, yet they fail to resolve the issue or provide...
The Nike Blazer Jumbo shoes I purchased from SuperStep were returned to me with the claim that the issue was due to user error. However, the tearing or splitting at the stitching areas is absolutely not a user-related fault. It is clearly a result of poor product quality. I will continue to pursue m...
I complained about SuperStep to Consumer Rights on 09.07.2024 with the complaint number 2024/1607.1807. The insides of the shoes I bought from SuperStep as Skechers ripped even though I used them for a few months. I complained to the Consumer Committee, but even though the committee has the right to...
I bought a pair of New Balance 9060 sneakers from SuperStep. I wore them for just half an hour, and they hurt the back of my foot. I took them back to the store, and they said they would send them for inspection. I handed them over to the store on March 7. Today, I received a message with the result...
I purchased a pair of Converse Chuck Taylor sneakers from SuperStep, and within just one year, the sole started detaching from the shoe. I sent it in for an inspection, fully expecting the company to stand behind its product. However, I was denied a refund or replacement, with the excuse that it was...
Comments