I use the Superprof app to give private lessons. Some of my students — who took lessons from me outside the platform — wrote reference reviews for me. However, these reviews are not appearing on my profile. Only one review is visible, and the others have not shown up at all.
A few students even wrote their reviews right in front of me, but they still never appeared on my account. I would really appreciate it if you could help me resolve this issue and ensure that all my students’ reference comments become visible on my profile.
I first purchased a monthly upgrade plan on Superprof, and everything seemed fine — I received profile interactions and increased visibility. Believing things would improve even more, I upgraded to a yearly membership. However, since that day, I haven’t received a single message. I have to send mes...
Superprof claims that no payment will be taken unless a teacher responds, but the site is completely money-oriented. The fee is charged even before any teacher replies. I want the fee they took from me to be refunded. I'm not happy, and I will share my complaint at all social media channels unless t...
The Superprof app has withdrawn money from my account — and this isn’t the first time it’s happened. The first time, I assumed it was just a one-time usage fee and didn’t pay much attention, but on July 21, another payment was taken again. I’m not sure if this charge is related to my tutor or to th...
I am a teacher on the Superprof platform. I’ve been trying to change my profile photo, but even though the system shows the message “updated,” the old photo remains, and the new one never appears. I have tried this process about 10 times from both my computer and mobile device, but the result is alw...
Superprof charged my account twice in a single day. I registered on the platform two months ago, but I never managed to find an hourly-paid tutor as advertised. Once you add your bank card, the system keeps making automatic withdrawals. I demand an immediate refund for these unauthorized charges. ...
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