Superbet Emptied My Account Balance After Password Change
On August 14, 2025, at around 08:23, my live betting account balance of approximately ₺52,000 on the Superbet website was reduced to zero. Just minutes earlier, at 08:17, I received an email stating that my account password had been changed. Despite having two-factor authentication enabled, my password was altered without my knowledge, and my balance was used up through games I did not play, leaving my account empty. I have screenshots and records of my account activity that clearly prove the balance was not lost through my own gameplay. When I contacted customer service, I was told that I had depleted the balance myself, and even in my previous complaint, no response was provided. My account had no bonuses or promotions active at the time. My username is J**. I request a full investigation into this matter and immediate reimbursement of my balance to resolve the unfair situation I have suffered.
A complete scam site, don't believe it.
Hello Dear Member Hakkı O., We are sorry for the negative experience you have had. Your feedback is very valuable to us, and we would like to state that we have carefully examined the issue you reported and have quickly implemented the necessary actions. By prioritizing customer satisfaction, we constantly review and improve our processes to always provide you with better service. To assist you more quickly, you can connect to our LIVE SUPPORT line for more detailed information if you wish. We would also like to point out that your evaluation on Şikayetvar is extremely valuable to us in our journey to improve the service we provide. We sincerely thank you for your support and understanding, and would like to remind you once again that your satisfaction is always our priority. Kind regards, SuperBet Support Team
Hello, it has been 14 days and there is still no response.
Still no response, it's been almost a year.
