On September 1, 2025, around 7:30 PM, I was playing the 15coin game on Supertotobet when my balance suddenly dropped and I lost about ₺1,400 without explanation. My username is a*.
I immediately contacted customer service, but instead of helping me, they claimed that I had previously registered on a fake site and that my information had been compromised. They said this was the reason for the balance reduction. Then they requested my personal ID documents, but I refused to provide them due to security concerns.
I also tried to email their support team, but my email did not go through. Shortly after, I was no longer able to log into my account at all. As of now, I still cannot access my account, my balance is gone, and I remain without any solution. I also have the deposit receipt as proof of my balance.
I demand that Supertotobet thoroughly investigate this incident, restore my account access, and refund the missing ₺1,400 to my balance. Customers should not be left without support or lose their funds due to issues beyond their control.
On 11/08/2025, I registered on the Superbet website under the username “k*”** and deposited ₺1,000 at 19:00. Later that evening, around 20:00, I won ₺40,000 and immediately submitted a withdrawal request. However, my withdrawal requests were repeatedly canceled. When I contacted customer service, I ...
On August 14, 2025, at around 08:23, my live betting account balance of approximately ₺52,000 on the Superbet website was reduced to zero. Just minutes earlier, at 08:17, I received an email stating that my account password had been changed. Despite having two-factor authentication enabled, my passw...
I am extremely frustrated with my recent experience on Supertotobet. I had ₺13,000 in confirmed winnings in my account, which I earned fair and square through gameplay. Suddenly, without any valid explanation, the entire amount was taken from my balance, and shortly after, my account was shut down. ...
On September 13 at 05:00, my ₺39,600 balance in the Superbetin mobile app was wiped out through casino games that I never played. At that time, I had only submitted a withdrawal request and did not engage in any casino activity. I had taken extra precautions by updating my email address, enabling bo...
I'm writing to express my deep frustration and disappointment with Superbetin. After years of being a loyal user, I recently faced an unacceptable situation. I had ₺512,500 in my account, which suddenly vanished. The platform sent me an email claiming the funds were paid out, yet I never received th...
