I made a reservation at Sunshine Holiday Resort, but when we arrived, we were told we would be given a different room than the one we booked. When we objected, instead of helping us, the staff coldly responded, "Then leave if you don’t like it." That level of disrespect and lack of professionalism was completely unacceptable.
We weren’t the only ones. On the same day, other guests experienced the exact same issue—being offered rooms that didn’t match their reservations. This clearly shows it wasn’t just a one-time mistake, but a pattern.
No one from the staff made any effort to fix the problem. They didn’t care about our concerns and showed zero interest in customer satisfaction. I paid ₺ expecting a smooth vacation, not a frustrating confrontation at check-in.
Sunshine Holiday Resort, this is not how you treat paying guests. I expect an apology, an explanation, and some form of compensation for the way we were treated. Fix this issue and stop misleading your guests.
I booked a 5-night stay at Sunshine Holiday Resort in December for July 24-29, paying in full well in advance. However, on July 21, just days before my trip, they suddenly informed me that there was an issue with the hotel and forced me to accept a different hotel. They gave me no real choice—either...
I booked a stay at Sunshine Holiday Resort to unwind after a long year, only to be completely let down. The hotel canceled my reservation at the last minute, prioritizing guests with longer stays. Instead of taking responsibility, they blamed the travel agency (Tatil Sepeti) and left us stranded. I...
We chose Sunshine Holiday Resort for a family vacation, but it turned out to be a major disappointment. From the moment we arrived, the problems began. The beds were extremely uncomfortable, and the air conditioning in our room didn’t work at all—we couldn’t sleep because of the heat. When we report...
I booked two rooms for five people at Sunshine Holiday Resort through Jolly Tur for a Bayram holiday stay between June 27 and July 1, 2023 (reservation numbers HD-2305EPBD and HD-2305APNC). I made the booking 1.5 months in advance, yet when we arrived at noon, we were told to wait. We didn’t get our...
I booked a one-night stay at Four Seasons Apart in Muğla Dalyan for my family, but the experience was a complete disappointment. The room we were given looked nothing like the photos sent to us. For a family of four, including two children, we were offered an unsanitary and unsafe attic-style room a...
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