I canceled my Sunexpress ticket on 09.09.2024, and 23 days later, I still haven't received my refund. My case number is Güneş-09197116. Despite following up, I am yet to see any action taken. Please process my refund as soon as possible. It’s frustrating that I’ve had to wait this long without any resolution. Sunexpress, I expect better customer service and quicker handling of such matters.
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
I purchased a ticket through the SunExpress app, but it wasn’t confirmed, even though the payment was taken from my account. When the refund was processed, the amount was incomplete. I submitted a support request (ticket number Sun-09140828) on August 17, 2024, but I have yet to receive a response. ...
On August 23, 2024, I attempted to purchase a ticket on the SunExpress website for the Çukurova-Düsseldorf flight on September 20, 2024, at 03:45. However, the ticket was not issued, but the payment was still deducted from my account. I contacted customer service, as suggested by the screenshot I’ve...
I purchased a ticket from SunExpress on October 28, 2024, for a December 22, 2024, flight from Diyarbakır to Düsseldorf and a return flight on December 29, 2024. When I checked the price again on November 17, 2024, I saw that the fare had dropped by ₺2000. I contacted SunExpress to request a free c...
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