On August 15, 2024, my flight from Bremen to Izmir was canceled without any reason provided. I was offered an alternative flight on August 17 via email. When I declined this option and requested a refund or flight change, I was given no options other than to call customer service, which would incur an operator fee. After multiple attempts to reach them and a long wait, I finally spoke with a representative today. I expressed my desire to change my flight and mentioned that I could take the Hamburg to Izmir flight on the same date.
The representative informed me that I had one chance to change my flight and asked if I accepted this. I agreed, but when I inquired about whether I would be reimbursed for the difference in cost since I had previously purchased a more expensive ticket, I received an unprofessional response suggesting that it didn't matter if it was expensive because I wouldn't have to pay for it anyway.
When I wanted to cancel my ticket and buy a new one, I was told, "You already approved it."
As a result, SunExpress's lack of professionalism has left me feeling cheated, as I now have the added costs of a Bremen-Hamburg train ticket, a hefty phone bill, and the feeling of being overcharged for my ticket. I still do not know why my flight was canceled. SunExpress used to be a good brand, but after encountering such a ridiculous situation, I would rather choose an alternative airline, even if it costs twice as much. I do not want to face such nonsense again.
On October 9, 2024, I was scheduled to fly from Izmir Airport (ADB) to Samarkand Airport at 20:40. I arrived at the airport around 17:30 and noticed a large group in front of the SunExpress office. That’s when I found out my flight had been canceled. I was informed that the earliest available flight...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
I contacted SunExpress customer service on December 4, 2024, at 11:00 AM to reschedule my flights: Izmir-Berlin on December 7 (11:50 AM) and Berlin-Izmir on December 10. The agent informed me I could reschedule by upgrading to the Sun Classic package and paying an additional fee of around 300-400₺. ...
On September 4, 2024, for my 19:00 SunExpress flight from Izmir to Prague, I attempted online check-in 5 hours before departure. However, the system kept showing errors or didn't allow check-in at all. I spent 2 hours trying to complete the process while also attempting to contact customer service, ...
On October 4, 2024, I was supposed to fly from Izmir to Frankfurt on SunExpress flight XQ970. However, when I arrived at the counter to get my boarding pass, I was told my flight was canceled because my green passport had less than 3 months of validity left. Despite entering my passport details duri...
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