SunExpress caused significant distress to me and my family. Our flight on June 30, 2024, was canceled without any prior notice, leaving us stranded at Kuwait Airport. My family was on a visitor visa, and due to the flight cancellation, I had to pay for another flight ticket out of my own pocket to leave the country. No compensation or accommodation was provided, and there was no SunExpress representative at the airport to assist us. We felt completely abandoned with no one to turn to. The first image shows the ticket I initially purchased, and the second image is the ticket I had to buy after the cancellation. We were financially and emotionally affected, especially with young children involved. I urge SunExpress to take responsibility and provide the necessary compensation for the inconvenience caused.
We experienced significant issues with SunExpress on two flights: one on July 18, 2024, which was canceled, and another on July 20, 2024, that was delayed by 14 hours. The SunExpress staff at the airport assured us that we were entitled to compensation for both flights. However, after submitting a f...
On August 16, 2024, our SunExpress flight scheduled for 09:45 AM departed at 03:45 PM. When I arrived at the airport early in the morning with my two young children, we were informed that the flight would be delayed by 4 hours and 55 minutes. There was no notification via SMS or email. We ended up w...
Dear SunExpress Representatives, I am MK. On June 30, 2024, my SunExpress flight XQ980 from Izmir to Vienna, scheduled for 12:30 PM, was delayed until 7 PM. I was stranded at the airport all day. As you know, food and drinks at airports are expensive, but I had no choice but to purchase them. Additi...
I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...
On October 5, 2024, I flew with SunExpress on a flight departing at 3:05 PM. I handed over my baby stroller, which was in perfect condition, to be placed in the baggage hold. However, when I received it back, I found the handle was broken and other parts had snapped off. I later discovered that my s...
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