On March 15, 2023, after my flight from Samsun Çarşamba Airport to Antalya Airport, I was waiting in the baggage claim area when I saw that one wheel of my newly bought suitcase had broken off and the zipper was completely torn. There was a hole in my clothes where the damage was. I told the right people at the airport right away what had happened, and they made a report. They gave me a piece of paper and asked me to file a complaint online. Even though I filed the complaint online on March 17, 2023, just two days later, I heard nothing. Even though I called a lot, I couldn't find the right person to talk to about my problems. Every time I called, they said the file was being looked at. It's been two months since the incident, and I still haven't heard anything or been paid for what I lost. I need a quick answer, a refund, and a way out of the trouble I'm having because the Sunexpress staff won't talk to me and keeps making me wait. Sun-08625, N-a--- PNR A2JPC5 is the number of the complaint file.
On June 12, 2024, I took a flight from Trabzon Airport to Antalya Airport. The wheel on my suitcase was completely broken when it arrived, even though I had handed it over in perfect condition. I visited the lost and damaged baggage department, where they documented my situation. Even after I explai...
On March 4, 2023, I flew with Sunexpress from Izmir to Adana. It was the worst flight I've ever been on. When I got off the plane, I saw that my suitcase, which was in great shape when I checked it in, had been broken. I wouldn't have seen it at all if the taxi driver hadn't pointed it out to me. As...
On May 19, 2024, I flew with SunExpress from Kayseri to Antalya. To protect my luggage, I paid a fee at the airport to have it wrapped. Despite this, when I picked up my suitcase at Antalya Airport, I discovered it was broken. I filed a report at the airport and was given a paper instructing me to f...
On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...
On April 24, 2023, Monday, I traveled with my family from Antalya to Adana on SunExpress flight XQ7710. Unfortunately, upon arriving in Adana and collecting our luggage, we noticed that our large-sized, hard-case, 4-wheeled Samsonite suitcase was missing one wheel and had suffered significant damage...
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