27.04.2023 at 10:50 I traveled with the Izmir - Kars flight. The nightmare started with a 35-minute delay on this flight, for which I purchased seat 6-a. It continued with the pilot not making any announcements or apologizing before takeoff. When we boarded the flight, I saw that the plane had not been cleaned when it arrived, and my disappointment increased even more. The windows of the plane were in a state of disrepair, they were not even covered with a cloth, they were literally like slime with dirt, and there was chewing gum left over from the previous flight in the pocket behind the catering seat. It was my first time flying with Sunexpress. I understand that there is a fee for refreshments, but at least people could have been offered cologne wipes. There isn't even a cologne wipe. I asked for a disinfectant wipe. I had to clean the windows of the plane myself in front of the cabin crew. The windows of the plane are dirty and muddy, there are no headrests on the seats, I have never seen such a shabby and undisciplined airline before. During the flight, the cabin crew never wandered around except to sell paid refreshments, and the pilot did not even bother to apologize for the delay, which showed how much you value people. Even though I had previously submitted complaint, the airline did not respond to me and my grievance was not compensated, the issue was not dealt with and no explanation was given.
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
I’m writing this while waiting at the airport, feeling extremely frustrated. Our SunExpress flight scheduled for 09:00 was delayed by 3 hours just to accommodate a couple of passengers. We have been here since 7 AM, and the airline staff have been completely unresponsive, refusing to engage with us....
I was on SunExpress flight XQ793 from Frankfurt to Ankara, which was unexpectedly diverted to Antalya. The reason given was fog in Ankara, yet at the same time, four other planes successfully landed there. This raises serious questions about the real reason for the diversion. Adding to the frustrat...
We flew from Izmir to Frankfurt with Sunexpress on 29.04.2023. When we arrived at the airport, we learned that our 2 suitcases did not arrive after a long wait. As if it wasn't enough for us to wait for a long time with my little baby, we paid a lot of parking money by making those who came to pick ...
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