Sugo Lite Wrongfully Closed My Account Claiming It Was a Child Account
For the past two days, I have been unable to log into my Sugo Lite account. Each time I attempt to sign in, I receive the warning: “device closed due to suspicious activity.” I tried logging out and back in, deleting and reinstalling the app, and even using a different device, but the problem remains.
When I reached out to the support team, they told me that my account was closed because it was considered a “child account.” This is completely incorrect—I was born in 2007, which makes me an adult user, not a child account. On top of that, my account still had a balance in it, which I can no longer access.
I usually used the app in Tarsus Gazipaşa, and my registered email is m**********@gmail.com**. I strongly believe my account was closed by mistake. I demand that my account be reactivated immediately and that my balance be refunded if access cannot be restored. Sugo Lite must correct this error and ensure users are not unfairly banned without proper verification.
Progress
I have not been able to log into my account registered with the address “[email protected]” on the Sugo Lite Chat application from my Redmi 12 device since the 1st (for about 7 days). I was told that my account was closed due to age, but I was born in 2007 and my age meets the app’s requirements. Even though my age is appropriate, my account was closed and I have not received any response despite my appeal. I have not contacted customer service directly; I only filed a complaint through the app, and it was automatically stated that I was banned due to age. I have not received any email or notification regarding the closure of my account.
Even if my account is not reopened, I at least want to be able to log in again from my device and use the app.
Dear User m*****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Hello, we understand your complaint. 🌸 This situation usually occurs when a second account is opened. For a solution to your problem, we kindly ask you to contact our team through the Sugo app → Me → Live Support section. Thank you.
