I previously deleted my Sugo account, but when I recently tried to reopen it, I encountered the error message: “Mevcut cihaz anormal kaydedilemiyor” (Device abnormal, cannot be registered).
For about one month, I have been trying repeatedly to log back in using the same phone number and email address, but the issue persists. I have already:
Reinstalled the app
Restarted my device
Tried with different internet connections
Ensured that I am on the latest version of the Sugo app
Despite all these attempts, the problem has not been resolved. I deleted my account directly through the app, and I have never made any payments or purchases. I am located in Şırnak, Turkey.
I request that my account be reactivated and that this technical issue be resolved so I can use the application again without restrictions.
For more than a month, I have been unable to log into the Sugo Live Chat app on my Android device. Whenever I try to sign in, I receive an error message that says, “The device cannot log in abnormally.” This issue persists on both Wi-Fi and mobile data. I tried deleting and reinstalling the app, res...
For several months now, I have been unable to log in to my Sugo account. Every attempt results in either a “failed login” or “abnormal device” error, making it impossible to access my profile. I even tried signing in from a different device, but the problem persisted, which confirms that this is a p...
My Sugo account, registered with my phone number, was suspended about a week ago without any explanation. I wasn’t notified of any reason for the ban. I want to delete my account, but since it’s suspended, I’m unable to complete the deletion process. Because my personal information is stored on the...
Request for Deletion of My Sugo Account and Personal Data Hello, My name is Fatih Azun, and I have a registered account on the Sugo application. I attempted to delete my account using the “Delete Account” option within the app; however, I received a “data error” message and was unable to complete...
I have been using the Sugo application on my Android phone, but suddenly I can no longer log into my account. Even after reinstalling the app, the issue persists, and the screen only displays a warning that says: “Engellendiniz” (You have been blocked). My account ID is 1082019037, and I was using ...
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