About 2–3 months ago, my Sugo account with the username “Afra” was permanently banned on my Apple device, and since then I have been unable to use the platform properly. After my account was closed, I tried to create a new one, but every attempt results in the message “function restricted.” Even when I registered with different phone numbers and opened entirely new accounts, the same problem occurred.
I suspect this issue started after I left my former agency. When I contacted Sugo customer service, the only explanation I received was “because you had a previous account, it doesn’t work.” No real solution was offered. Currently, my new account (ID: 147380405) has no payments or purchases linked to it, yet it remains restricted and unusable.
I am requesting that Sugo lift the restrictions on my new account and allow me to use the app normally again. Loyal users should not be punished indefinitely due to issues with old accounts. I expect this problem to be resolved quickly so that I can continue using the application without unnecessary obstacles.
I signed up for the Sugo mobile app using my iPhone XR and completed the verification process. However, for the past two days, my account has been showing an “function restricted” warning, and I’m unable to send messages or start a live stream. I submitted a request to the app’s support team, but no...
I’ve been using the Sugo app for only five days, and without doing anything wrong, I suddenly got a restriction saying I can’t send messages. I haven’t violated any rules, yet now I’m completely unable to communicate with anyone. Others can message me, but I can’t reply or start a conversation. I e...
My Sugo account has been restricted for the past 3–4 hours without any explanation, and because of this, I am unable to send messages. Since I couldn’t find in-app support, I tried reaching out through the AI assistant, but it also didn’t give me any clear information about the reason for the restri...
From the very first moment I created my account on the Sugo app, I have been unable to send messages. Each time I try, I receive an “function restricted” error, and none of my messages are delivered to the other person. This issue started without me even having a single conversation, and I only use ...
Hello, I’m experiencing a frustrating issue with my Sugo account (ID: 137831225). I recently created a new family within the app, but now I’m receiving an “Action Restricted” error that completely blocks me from performing any activities. I cannot send messages, exit guest mode, or interact with the...
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