Sugo Blocked My Old Account and Restricted All New Accounts on My Device

About 2–3 months ago, my Sugo account with the username “Afra” was permanently banned on my Apple device, and since then I have been unable to use the platform properly. After my account was closed, I tried to create a new one, but every attempt results in the message “function restricted.” Even when I registered with different phone numbers and opened entirely new accounts, the same problem occurred.

I suspect this issue started after I left my former agency. When I contacted Sugo customer service, the only explanation I received was “because you had a previous account, it doesn’t work.” No real solution was offered. Currently, my new account (ID: 147380405) has no payments or purchases linked to it, yet it remains restricted and unusable.

I am requesting that Sugo lift the restrictions on my new account and allow me to use the app normally again. Loyal users should not be punished indefinitely due to issues with old accounts. I expect this problem to be resolved quickly so that I can continue using the application without unnecessary obstacles.