Sugo Blocked My Old Account and Restricted All New Accounts on My Device
About 2–3 months ago, my Sugo account with the username “Afra” was permanently banned on my Apple device, and since then I have been unable to use the platform properly. After my account was closed, I tried to create a new one, but every attempt results in the message “function restricted.” Even when I registered with different phone numbers and opened entirely new accounts, the same problem occurred.
I suspect this issue started after I left my former agency. When I contacted Sugo customer service, the only explanation I received was “because you had a previous account, it doesn’t work.” No real solution was offered. Currently, my new account (ID: 147380405) has no payments or purchases linked to it, yet it remains restricted and unusable.
I am requesting that Sugo lift the restrictions on my new account and allow me to use the app normally again. Loyal users should not be punished indefinitely due to issues with old accounts. I expect this problem to be resolved quickly so that I can continue using the application without unnecessary obstacles.
Dear A****, We would like to express our regret for the situation you have experienced. Your request number 33548443 has been forwarded to the relevant department for a detailed review. After the necessary checks are completed, information regarding the review results will be sent to you through the same channel. Thank you for your understanding throughout the process. Sincerely, Sugo
Dear User, Our investigations have identified serious rule violations associated with your previously used account, and the related account and device have been permanently suspended. Therefore, new accounts created from the same device will not be approved. We would like to note that this action has been taken to ensure platform security and the protection of our users. The decision is final. Thank you for your understanding. Sincerely, Sugo
