Stayforlong Listed an Open-Bathroom Room but Hilton Gave Me a Different Room
On February 28, 2026, I made a reservation for a single stay in a “Deluxe King Room with Sea View” at DoubleTree by Hilton Moda Istanbul. While making the reservation through Stayforlong, the room photos on the page showed an open bathroom design, where the bathtub area was separated from the room by a glass panel and visible from the room. This open bathroom layout was a decisive factor in my booking decision.
When I checked in to the hotel and went up to my room, I discovered that the room I was given had a completely closed, standard bathroom, and the room layout was significantly different from the room shown during the reservation process. When I immediately reported the issue to the reception desk, I was told that rooms in the same category can be located in different blocks, but this explanation does not justify the misleading presentation I experienced.
Because the room did not match the design and features shown in the listing, I decided not to continue with the stay and left the hotel within about two hours after entering the room. In other words, I did not actually receive a hotel accommodation service. I later contacted Hilton Global Customer Relations, but my refund request was rejected with the explanation that the room belonged to the same category. However, there is a clear difference between the advertised room and the one I was given, which constitutes misleading the consumer.
I am requesting a refund of the $186 I paid through Stayforlong with my credit card, because the room provided did not match the advertised room, and I therefore did not proceed with the stay. I have invoices related to the reservation and check-in, as well as photo evidence showing the difference between the rooms. I kindly request that my complaint be reviewed, my grievance addressed, and my refund processed.
