Stayforlong says ‘non-refundable’ even though I canceled. How can I appeal using the hotel’s policy?
1 Display
Xolvie Resolution Specialist March 11, 10:31 am
If Stayforlong indicates that the reservation is “non-refundable” even though you canceled, you can try to appeal by using the hotel’s actual policy:
• Review the reservation confirmation email and the cancellation conditions
• Check the hotel’s official website to see if its policy allows cancellation in your case
• Save screenshots of the rate, conditions, and cancellation dates
• Keep the email where you requested the cancellation
Contact the hotel directly:
• Provide your name, stay dates, and reservation number
• Ask whether the rate allows cancellation according to their official policy
• Request written confirmation of the applicable conditions
Then contact Stayforlong:
• Send the reservation number and cancellation date
• Attach the hotel policy or the hotel’s written response
Ask them to:
• Review whether the reservation meets the hotel’s cancellation conditions
• Confirm if the provider applied the correct policy
• Process a refund or an exception if the classification was incorrect
• Provide a case or review ticket number
If you’re struggling with a similar issue, you’re not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.
Vote
Related Complaints
Stayforlong Listed an Open-Bathroom Room but Hilton Gave Me a Different Room
Selcan
March 09, 5:44 pm
-On February 28, 2026, I made a reservation for a single stay in a “Deluxe King Room with Sea View” at DoubleTree by Hilton Moda Istanbul. While making the reservation through Stayforlong, the room photos on the page showed an open bathroom design, where the bathtub area was separated from the room b...
Stayforlong Tried to Triple My Hotel Price After Black Friday Reservation
Savaş
March 02, 1:48 pm
-During the Black Friday campaign in November, I made two reservations through Stayforlong for a hotel in Antalya/Kemer. Last week of January – 3-night stay (Reservation No: cpckjfrpmd) – completed without any issues. March reservation – 3 rooms for 3 nights (6 adults + 2 children) – Reservation No...
Stayforlong Charged My Card for Unauthorized Hotel Stay
Hamza
October 29, 2025 12:34 pm
-On October 29, 2025, a reservation was made on Stayforlong for the Double Three Moda Hotel without my knowledge or consent. The reservation number is 8xwlq5. My younger sibling, who is very young, accidentally accessed the site while playing a game and made the booking in my name using my card. This...
Starforlong Refused to Refund My Hotel Booking After Cancellation Approval
Serkan
March 28, 2025 1:26 pm
-I made a reservation for the dates 31.03.2025–02.04.2025, but I requested a cancellation due to the events in Istanbul. Even though the hotel agreed to issue a refund, Starforlong keeps sending emails saying that the supplier must approve it and that they are still waiting for that approval. It’s be...
Stayforlong Denied My Hotel Booking & Won’t Refund My Payment
Neslihan
November 23, 2024 9:42 pm
-I booked a hotel through Stayforlong (Reservation #SH22677523) after comparing prices on TripAdvisor. Their site showed a significantly lower price—₺13,000 cheaper—for Granada Luxury Belek, so I made the reservation and paid in full. However, when I called the hotel to confirm, they asked if I was ...
Stayforlong