On October 3rd, I made a reservation at Madrid Grand Via Apartment through Stayforlong for check-in on October 4th and check-out on October 5th. However, after completing the booking, the confirmation email stated that my reservation was “pending”. I tried to contact Stayforlong customer service several times by phone and email, but I could not reach anyone. When I called the hotel on the morning of October 4th, they informed me that no reservation under my name existed in their system. Despite this, a payment of approximately €300–310 (around ₺15,000) was charged to my account. Since no booking was actually made and no service was provided, this charge is unauthorized and constitutes a case of fraud. I request an immediate full refund of the charged amount to my original payment method. Please confirm that this refund will be processed as soon as possible. Sincerely, Ebru P***
I booked a hotel through Stayforlong on December 5, and when I arrived at the hotel on December 6, they had no record of my reservation in their system. However, Stayforlong already charged my credit card for the full amount. Now, I’m stranded in the hotel lobby, waiting, with nowhere to stay. The ...
On October 23, 2025, I paid over $802 USD through Stayforlong to book a stay at Kolin Hotel Kepez for October 29. The payment was successfully withdrawn from my credit card, and I received both the confirmation email and the “payment received” notification. However, when I arrived at the hotel, I wa...
On August 23, I made a vacation reservation through Stayforlong.com and paid for a three-night stay. My check-in date was Tuesday, August 26. When I arrived at the hotel to check in, they told me that they had not received any reservation information. I checked the confirmation email I received, and...
On October 29, 2025, a reservation was made on Stayforlong for the Double Three Moda Hotel without my knowledge or consent. The reservation number is 8xwlq5. My younger sibling, who is very young, accidentally accessed the site while playing a game and made the booking in my name using my card. This...
On November 7, I urgently made a reservation through Stayforlong (reservation number: SFL-E019A8DACF). On the same day, I received an email stating that the reservation had been declined. I was told there was no availability at the hotel, so the stay did not take place. Despite this, $53 USD was sti...
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