I was charged twice and Stayforlong does not acknowledge it. How can I file a complaint about this?

If Stayforlong charged you twice for the same reservation and does not acknowledge it, you can dispute the duplicate charge by gathering clear proof of payment:

• Check your bank or card statement and locate both charges
• Verify whether they have the same date, amount, or reservation reference
• Save screenshots of the two charges and the reservation confirmation email
• Check whether one of the payments appears as a pending or temporary hold

Contact Stayforlong support:

• Provide your reservation number, guest name, and hotel dates
• Attach screenshots showing the double charge on your bank statement
• Explain that the charge appears duplicated for the same reservation

Ask them to:

• Confirm whether one of the charges is a temporary authorization or a duplicate payment
• Verify the payment in their billing system
• Process an immediate refund of the duplicate charge if it was actually collected
• Provide a case or ticket number for your complaint

If the problem continues:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.