For the past five days, I've been dealing with a vexing problem with the Starbucks mobile app. Despite reporting it in writing and by phone, I have received no response, positive or negative. The issue is that I am unable to use my balance or free drink rewards within the app. Even when I visit Starbucks locations, I am unable to redeem the cash and free drink credits that have been saved in my account. It's been extremely inconvenient, and Starbucks' lack of communication has only added to my annoyance. I'm writing to share my experience and to seek help from others who may have had similar problems with the Starbucks mobile app. It's disheartening to have rewards and credit that you can't use, and I hope Starbucks addresses this issue soon.
Hello. I’ve been having multiple frustrating issues with the Starbucks mobile app that I haven’t been able to resolve despite trying several times. First, I’m unable to load balance into my account. Every time I enter my card information, the app says “not linked to a business account”, regardless ...
Every year, I receive my birthday stars and enjoy my free birthday drink at Starbucks without issue. However, this month, my birthday reward was not credited to my account. When I inquired at the store, the staff assured me that the stars would reflect within a week, and I could use the reward durin...
I recently redeemed 2100 miles through Starbucks to earn 3 stars, but the stars never appeared in my account. Despite multiple calls to customer service, no one has been able to properly assist me or resolve the issue. Everything is clearly visible in my account, so I don’t understand why it’s takin...
After purchasing 15 drinks through the Starbucks app, I recently earned a free coffee reward. I chose to redeem my reward at the Starbucks in Tire, Izmir. However, when I presented my reward to the cashier, they informed me that this program is not available at their location. I felt unsatisfied and...
In March, I contacted Starbucks customer service to merge my two accounts on the mobile app. They assured me that my balances would be combined. However, despite waiting for two months and making several follow-up calls, my ₺100 cash balance was not transferred; instead, it was zeroed out. I am deep...
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