I purchased a Stanley thermos from Hepsiburada on 13.5.2024, expecting the high quality and reliability the brand is known for. However, the thermos fails to retain heat as advertised, with hot water cooling down after just 2-3 hours and the exterior giving off heat. Today (21.8.2024), I registered a service request under the lifetime warranty, only to receive an email stating my claim was rejected without even being reviewed. This raises the question: why bother offering a lifetime warranty if you won’t actually honor it or even take the time to review claims? I’m deeply disappointed and feel let down by the Stanley brand, which I once trusted for its commitment to quality and customer satisfaction.
I purchased a Stanley Classic Trigger Thermos on 13.05.2024 from Hepsiburada, but I’m having significant issues with it. The grey top part of the thermos emits heat, making it difficult to hold, and instead of keeping liquids hot for 6-7 hours as advertised, the contents start cooling down within 2-...
I purchased a Stanley thermos from Hepsiburada on 22.07.2014. However, within just three months, it started failing to retain heat. I reported the issue on 25.10.2024, and the company requested I ship the product on 28.10.2024. The thermos reached them on 04.11.2024, yet they only began their inspec...
I purchased my Stanley thermos from Vatan Bilgisayar about two years ago. The product was advertised to keep drinks hot for 24 hours and cold for 8 hours, but it no longer performs as promised. It doesn’t keep beverages hot or cold anymore—completely defeating the purpose of owning a thermos. While...
I purchased a Stanley thermos with a lifetime warranty, expecting high quality and durability. However, despite registering it in the system, it fails to keep liquids hot, cooling down within just one hour. A thermos that can’t retain heat is completely useless. I paid a significant amount for this...
I purchased a Stanley thermos through Hepsiburada and registered its warranty with the importer, Kutupayısı. I sent the thermos in for warranty service due to heat loss issues, but the response I received was baffling. I tested the thermos with both hot liquids and ice, but the heat loss occurred wi...
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