Salomon Cross Hike GTX Warranty Denial

I bought a pair of 'Salomon Cross Hike GTX shoes from the 'Raffi Magaza E-Ticaret' store in Mugla-Fethiye on May 25, 2023. To my dismay, the inner part of the left heel, where the Gore-Tex material is, detached from the shoe after only 1.5-2 months. On September 11, 2023, I returned to the same store to demonstrate the problem and request a replacement. I stated that I am a conscientious user who has been wearing Salomon Super Cross 4 shoes for 1.5-2 years, emphasizing that this is unquestionably a manufacturing defect. I also mentioned that I hadn't worn these shoes in over two months. A store employee handed me a defective product receipt and assured me that they would contact me. During this time, however, no one contacted me or provided any information. When I returned to the store today, they informed me that they had returned the shoes earlier this week, claiming that during their inspection, they discovered that I had worn the shoes by putting pressure on the heel, which they considered a user error. As a 43-year-old man, I've never been in a situation where I didn't wear shoes or wore Salomon for the first time, and I'm convinced that the problem with the left heel is the result of a manufacturing flaw. I'm disappointed with these unjust accusations after paying over 6,000 Turkish Lira. I even tried calling Olgarlar SPX to explain that I didn't wear the shoes because of a manufacturing defect, but their customer service directed me to contact the store where I purchased them. I've also requested assistance from Salomon Turkey via email. I'd like to state unequivocally that I reject these false accusations and am fully aware of my consumer rights. I will defend my consumer rights whether your company is genuinely uninterested in addressing the product you sell or operates on an upfront payment basis with Salomon.
There has still been no response.! And it's been almost 2 months since I submitted it for warranty.
Dear Guest, We are reaching out regarding the exchange of the Salomon Cross Hike GTX shoes that you purchased from our 'Raffi Store E-Commerce' dealer in Muğla-Fethiye on 25/05/2023. We have provided the necessary information to the aforementioned dealer and would like to inform you that they will assist you with the exchange as soon as possible. We apologize for any inconvenience you have experienced and thank you for your understanding. Best regards,














