5
Mehmet is very satisfied with the result
Resolved

Spigen Order Stuck - 46 Days & No Delivery, No Support!

Spigen Order Stuck - 46 Days & No Delivery, No Support!
Mehmet
March 26, 2024 1:25 pm
54
Mehmet's Thank You Message
“Thank you. ”

I made a purchase from spigen.com.tr on 10.02.2024. My order was confirmed the same day. However, I was informed that there was a pre-ordered product in my order. My contract stated that delivery would be made within 30 days. No delivery was made even after 46 days. The company's customer service is currently unavailable. Anka Mobile Supply Joint Stock Company, Spigen's distributor in Turkey, is a very bad company. We love Spigen products, but we can't buy them because of this company. I hope the Korean authorities will make an agreement with another distributor other than the company for this Turkish market.

April 02, 2024 12:58 pm (6 days after complaint)

Sayın Mehmet Akif Bey Siparişinizin kargoya verildiğini görüntülüyoruz. Kargo takip numaranız 916391201690 farklı bir konuda yardımcı olmamızı isterseniz bize ulaşabilirsiniz Saygılarımızla

Mehmet
May 09, 2024 5:13 pm

Thank you.

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"Are you prioritizing customer satisfaction? Well, I think people should read and decide for themselves. Following this post, Ms. Tuğba, an employee of Anka Mobil Tedarik Inc., called me and asked why I was threatening them. When I asked how I threatened them, she mentioned the email I sent to their headquarters and the post I wrote on Şikayetvar.com. I reminded her that when I called them before writing those posts to resolve the issue, their employee on the phone said, "You can do whatever you want, we can't help you." Then they offered to give me a 1000 TL discount voucher. My intention here is not to extort money but to rectify the wrongdoing. No one who loves this country can raise prices by 2.5 times within an hour at their whim. No one who loves their company and brand can keep a customer waiting for more than an hour with error messages during the purchasing process, and then, as if mocking, raise the price and ignore it. You are fueling inflation, people like you are fueling it. I stated that I wanted a discount voucher only for the difference in price, neither a penny less nor more; because I spent hours on your site due to the prices I initially saw during the payment process. She said she would speak to the authority and get back to me. She didn't. Five days passed, I called and said if you are going to resolve it, resolve it. She stalled again and did not return. Moreover, a rather strange situation occurred with the company owner. If this attitude continues, I will explain that as well. He probably thought I would share screenshots. We know these moves, I can explain without sharing, no problem. Thankfully, this site exists. Since there is stalling, exorbitant price increases, and strange tactics, let the whole world hear about it then. I hope you resolve this soon and that Anka Mobil Tedarik Inc. does not deliver another blow while your country is struggling with inflation."
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