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Sodexo Mobile in Turkey is Unreachable When Required

July 12, 2023 2:03 PM160

In Turkey, the Sodexo Mobile App does not function when required. We recently discovered that the app does not work properly during meal times. Because of this issue, we have been forced to make additional payments outside of our allocated meal budget, the amount of which was paid to Sodexo Turkey. This issue not only adds to our financial burden, but it also causes unnecessary stress and confusion during mealtimes. We are having serious difficulties planning and managing our meal services due to the app's malfunction. We had previously reported this problem to Sodexo Turkey and were told that corrective and preventive measures had been implemented. However, the current situation indicates that this issue has not been resolved, and the app's functionality remains problematic. We urgently request that Sodexo officials find a solution to this problem and ensure the app's proper operation. If this issue is not resolved, both our company and its employees will continue to lose money and time.

Gokhan
July 12, 2023 6:42 PM

Here is the translation of the text from Turkish to English: "A screenshot taken on another day when the error recurred."

July 12, 2023 6:57 PM (4 hours after complaint)

Dear user, To provide you with the best experience, updates to our mobile application may cause interruptions. We are working diligently with our relevant teams to complete the update as soon as possible. Our application is currently functioning smoothly. Thank you for your understanding. Best regards.

Gokhan
July 26, 2023 10:57 PM

Who will compensate for my losses when it doesn't work? It definitely won't be you.

Gokhan
August 31, 2023 12:55 PM

The same issue occurred again yesterday, and despite having a high balance in my Sodexo account, I had to pay for my meal out of pocket once again.

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