Skullcandy EcoBuds Have Been at Service for Weeks With No Update

I sent my Skullcandy EcoBuds headphones to technical service on August 17 because they were not producing any sound. However, weeks have passed and I still have not received any update or response regarding my product.

Throughout the process, I tried to contact the company through WhatsApp, but my messages were repeatedly ignored. I have received no information about the repair process or the current status of my headphones. I was not even provided with a service tracking or case number.

I request that my headphones either be repaired or, if possible, replaced or refunded. I have been waiting for a resolution for a long time, and I want this process to be resolved as soon as possible.