Skullcandy Crusher Wireless Cracked Shortly After I Bought It
Approximately one year ago, I purchased a Skullcandy Crusher Wireless headset directly from Skullcandy’s official website. Shortly after I began using it, cracks started to develop at the point where the metal components connect to the headband cushion. When I reported this issue to the company, my request was rejected as “user error” without the product being properly inspected or investigated.
Over time, the damage continued to worsen, and the cracks eventually became severe. Because of this, I tried contacting the company again a few weeks ago, but I was unable to reach the distributor in Turkey. My messages and requests through WhatsApp were not answered, and I also received no response through the listed contact number. I also emailed Skullcandy’s U.S. headquarters, but I have not received any response to that email either.
As a customer who chose this product with confidence in the Skullcandy brand, I am now experiencing significant inconvenience due to both the product quality and the lack of effective communication and customer support. I request that my complaint regarding this structural issue be properly reviewed again, this time through a genuine inspection of the product. If necessary, I request that the issue be resolved through a repair, replacement, or another appropriate solution, and that I receive a written response regarding the outcome of my complaint.
