I rented an Opel Corsa from Sixt’s website, with pick-up and return at Düsseldorf Airport (Reservation No: 9721000250). During the rental period, in addition to traffic fines, I was unexpectedly charged a so-called “penalty processing fee” on my credit card. A total of €101.76 was deducted in three separate transactions between June 24, 2025, and July 31, 2025.
Sixt only provided me with a single document as justification, without any detailed explanation of why these fees were applied. When I contacted customer service, they simply stated that it was “according to the contract” but failed to point out the specific clause that authorized such a charge. I had assumed my fines were directly charged to my card, but later discovered that I was expected to pay the fines separately in addition to these unexplained processing fees.
I believe this practice is unfair and misleading, as it was not clearly disclosed during the rental agreement. I request a full refund of the €101.76 penalty processing fees that were charged to my card.
I rented a vehicle from Sixt Rent a Car's Istanbul Airport branch between April 7 and April 12, 2024. On April 12, while returning the vehicle, I discovered that a traffic penalty had been issued, and the penalty amount was charged to my credit card. However, upon checking the government portal (e-D...
I rented a car from Sixt at Bru Airport with a total cost of 425 Euros. They charged 725 Euros to my card, including a 300 Euro provision. I was told that returning the car to a different airport in the same city would be fine with an additional 25 Euro fee. However, after a smooth return, I was cha...
Hello, I wouldn’t be complaining if Sixt had simply charged me the agreed €350. However, the actual charges made to my credit card are completely unacceptable and total nearly €1000. First, the Sixt reservation system charged me around €200, then an additional €444 was taken at Stuttgart Airport, an...
On March 14, 2025, I rented a Volvo V90 from Sixt, picking it up at Berlin Airport and returning it to Stuttgart Airport on March 21, 2025 (Rental No: 9517185923). At the time of rental, ₺41,250.57 was charged to my credit card as a security deposit, with the clear assurance that it would be refunde...
For our July overseas trip, I booked a car from Sixt Rent a Car and in February they charged me €655 for the rental. However, after returning the vehicle, an additional €155 was taken from my account without any explanation. I have sent multiple emails asking for clarification, but I never received ...
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