Unable To Login Sidra Chain

I have been unable to access my Sidra account on my Android phone for about two months because the two-factor authentication system keeps rejecting my codes as “invalid.” Each time I try to log in, I enter the 2FA code and the app shows an invalid code error, so I cannot complete the login process at all. I tried again today hoping the issue would be resolved, but the same invalid code message continues and I still cannot log in to my account. I have not yet been able to reach you through another channel, so I am writing here to request support. I kindly ask you to help me regain access to my Sidra account as soon as possible, by checking and fixing the 2FA problem on my profile or resetting my two-factor authentication in a secure way so that I can log in again.