I am a verified user of the Sidra Chain mobile app on an Android phone, and for the past four months I have been unable to access my account because it is locked behind two‑factor authentication. I still have my registered email and username, but I can no longer complete the 2FA step, so I have been completely locked out of my account for this entire period. I contacted Sidra Chain support about this issue but have not received any response so far, and the situation remains unresolved. I am requesting that two‑factor authentication be removed or disabled on my account, or that my account access be otherwise restored after any necessary verification, so that I can log back in and use my Sidra Chain account again. I kindly ask you to review my case urgently and help me regain access to my verified Sidra Chain account as soon as possible.
I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disa...
I am a user of the Sidra Chain platform, and I have been unable to use my account properly because my two-factor authentication (2FA) codes are not working. For at least the past three weeks, the codes generated by my authenticator app have not been accepted by Sidra Chain, which prevents me from co...
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I was using Google Authenticator on my Android phone, which I lost about two months ago. Since losing my device, I have been unable to access my Sidra Chain account because the two-factor authentication codes were only available in Google Authenticator on that lost phone. I have not been able to res...
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