I have been unable to access my Sidra Chain account for about a month because I lost my 2FA codes. Since then, I have not been able to log in to my account at all. During this period, I wrote to Sidra Chain support, but I have not received any feedback or guidance on how to recover my account. This situation is very worrying for me because I need to mine and complete my daily face verification and KYC processes in order not to lose my Sidra account and its related rights. I kindly request that my 2FA be reset or another secure recovery method be provided so that I can regain access to my Sidra Chain account and continue my daily verifications and KYC without risking the loss of my account.
I am writing regarding an ongoing issue with the Sidra Chain mobile app related to two-factor authentication (2FA). I have lost access to my authentication code and, as a result, I have been unable to log into my account for more than a month. What I specifically need is for my 2FA to be either disa...
I have been locked out of my Sidra Chain account for more than two months because I lost access to my Google Authenticator after resetting it. Since the reset, I have been unable to log in, as I can no longer use the 2FA codes linked to my Sidra Chain account. On November 7, I contacted Sidra Chain ...
My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I have been unable to access my Sidra Chain account for the last two weeks because I lost access to my Google Authenticator, and as a result I cannot ...
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