I have been unable to access my Sidra Chain account for the last two weeks because I lost access to my Google Authenticator, and as a result I cannot log in. I have many tokens in my account, and although they are not fully listed yet, they are valuable to me and I am very concerned about being locked out of my assets. Right after losing access, I contacted Sidra Chain support through the website and filled out the support form. A ticket was issued for my case, but I have not received any response or guidance from the support team since then. This lack of communication is increasing my anxiety and making the situation more stressful. I kindly request that Sidra Chain disables Google Authenticator on my account or otherwise resets my 2FA so that I can log in again. I am ready to complete any necessary identity verification or security steps you require to restore my access. I expect my request to be handled urgently and for support to contact me with a clear solution as soon as possible.
I have been unable to access my Sidra Chain account for about two weeks because I lost access to my Google Authenticator, which I was using for two-factor authentication. As a result, I am completely locked out of my account. After realizing I could not log in, I contacted Sidra Chain through both their website support and email support and clearly explained that I needed my two-factor authentication to be reset or my account access to be restored. However, until now I have not received any response or acknowledgment from the support team, and my situation remains unresolved. I request that my Google Authenticator–based two-factor authentication be reset or disabled and my access to the Sidra Chain account with the username “Mahmudc***” be restored as soon as possible. I also expect a clear response from the support team explaining the steps I need to follow and confirming that my request is being handled.
I have been unable to access my Sidra Chain account for about two months, since around 10 October 2025. When I try to log in, the system suddenly asks for a Google Authenticator code, even though I never activated or linked Google Authenticator to this account. Because of this, I am blocked at the G...
I have been unable to access my Sidra Chain account for about two months because the system suddenly started asking me for a Google Authenticator code, even though I never activated or linked Google Authenticator to my account. When I try to log in now, I am blocked at the step where a Google Authen...
I have been unable to log in to my Sidra mobile app for about the last two months because I lost access to my authenticator code that is required for two‑factor authentication. Since losing the authenticator, I have not been able to enter my account at all. I contacted Sidra through their support te...
My Sidra account has been logged out for almost a month and now it keeps asking for an authenticator code that I no longer have access to. When I tried to enable the authenticator while setting up my 2FA, it showed an error due to network issues, so I didn’t know it had actually gone through. A few ...
I have been using my Sidra Chain account via Google Chrome since 2025, and I have been regularly claiming my tokens. I also completed the KYC process, and my account was verified. Despite this, my account now appears as deactivated, and when I try to log in, it shows the message “could not authorize...
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