I have been using my Sidra mobile app account, but for about one year I have not been able to log in because the application suddenly started asking for a 2FA (two‑factor authentication) code. I never remember activating 2FA on my account, and I no longer have access to any authenticator app that could generate the required code. The authenticator application I used in the past was deleted around five years ago, so I cannot see any Sidra code there anymore. The last time I successfully accessed my Sidra mobile app account was around 2024. Since then, every login attempt is blocked because I am asked to enter a 2FA code that I am unable to provide. I have not been able to solve this on my own and I have not contacted support before, so I am now asking for your help. I kindly request that you assist me in recovering my 2FA device or providing a secure recovery process so that, after verifying my identity with the necessary documents or checks, I can regain access to my Sidra mobile app account. I would like to continue using my account normally and not lose any data or access because of this 2FA issue.
I have been unable to access my Sidra Chain account since 28 December 2025 because I lost access to my two-factor Authenticator when I changed my phone. When I try to log in, the system asks me for the Authenticator code, but I no longer have the app or the codes linked to my old device, so I am com...
I have been unable to log in to my Sidra mobile app for about the last two months because I lost access to my authenticator code that is required for two‑factor authentication. Since losing the authenticator, I have not been able to enter my account at all. I contacted Sidra through their support te...
I have been unable to log in to my Sidra Dashboard app because I lost access to my two-factor authentication code and can no longer complete the 2FA step. This problem has been ongoing since 2025. My Sidra account is registered to the email address inura0***@gmail.com. I had enabled two-factor authe...
I am a user of the Sidra app, and I have been unable to access my account since the first day of this month because I am locked out by two-factor authentication (2FA). I lost access to my authenticator codes, and as a result, I can no longer complete the 2FA step required to log in. So far, I have ...
I use the Sidra mobile app and have been securing access to my account with Google Authenticator on my Android device. Recently, I mistakenly deleted all my verification codes in the Google Authenticator app, and as a result, I completely lost access to my Sidra account, which was protected with two...
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