My Sidra Account Is Locked Due to Google Authenticator Access Loss

Aminoulaye
Sidra Chain
June 26 2:41 PM3

I am using a Techno CG 7 phone with Android 11 in Lomé and I can no longer access my Sidra account because I have lost access to Google Authenticator, which was required for the login. After a maintenance period of the service, when the company announced that connections were allowed again, I have not been able to log in anymore due to this Google Authenticator problem. My Sidra account is linked to the email address aminsa***[email protected]. I contacted customer service about this situation, but I did not receive a solution and I am still unable to access my account. I request that my Google Authenticator-based verification for my Sidra account be disabled or reset so that I can regain access to my account with another secure login method.

Comments

Similar Complaints

Sidra Chain Account Locked - Lost Authenticator After Phone Loss

Joshua
Sidra Chain
December 30, 2025 5:15 PM136

I was using Sidra on an Android phone, which I lost about five months ago. My Sidra Authenticator codes were only on tha...

2 Comments

Request To Disable 2FA

Muhammad
Sidra Chain
June 22 12:28 PM1

I am writing to request urgent assistance with my Sidra Chain mobile app account. When the Sidra app recently went into ...

Sidra Chain Account Locked Due To Lost 2FA Authenticator Access

Abubakar
Sidra Chain
December 25, 2025 4:23 AM146

I am writing to request urgent assistance in recovering my Sidra Chain account and disabling the current two‑factor auth...