5
Resolved

Shutterstock Request For Refund Of Amount Deducted From My Card Without Prior Notice

Muhammed
Muhammed
Shutterstock
June 10, 2023 4:25 PM120
Muhammed's Thank You Message
I would like to thank the Shutterstock team for fulfilling my request in a very short time. Additionally, I believe that some changes should be made to company policies to prevent other users from experiencing this issue. Thank you, Shutterstock.

I started Shutterstock's trial membership one month ago, and after starting the membership, I only downloaded a few photos and didn't use it further. You did not warn me about the withdrawal of funds, and without notifying me, you withdrew my money. This situation has disappointed me and damaged my trust in your company. It is expected that the company fulfills its responsibility to warn and inform customers before initiating a withdrawal. I request a refund due to an unexpected withdrawal of funds. My bank will raise a payment dispute against you. If the refund is not processed, I would like to inform you that I will pursue my rights through higher authorities and legal channels. I suggest that the company review its practices to prevent similar issues from occurring to others. My user ID is 392352697. Muhammed S*****.

Muhammed
Muhammed
June 14, 2023 9:36 AM

I would like to thank the Shutterstock team for fulfilling my request in a very short time. Additionally, I believe that some changes should be made to company policies to prevent other users from experiencing this issue. Thank you, Shutterstock.

Muhammed
Muhammed
June 14, 2023 6:07 PM

I would like to thank Shutterstock team for fulfilling my request in such a short time.

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