I initiated a trial membership with Shutterstock one month ago. After starting the membership, I only downloaded a few photos and did not utilize it further. There was no prior warning about fund withdrawal, and without any notification, my money was deducted. This situation has left me disappointed and has eroded my trust in your company. It is reasonable to expect that a company fulfills its responsibility to warn and inform customers before initiating a withdrawal. I am requesting a refund due to the unexpected withdrawal of funds and also request the cancellation of my account plan to prevent any further unauthorized withdrawals. If the refund is not processed, please be informed that I will pursue my rights through higher authorities and legal channels. I recommend that the company reviews its practices to prevent similar issues from occurring to other users. My user ID is 189190242.
I subscribed to Shutterstock a month ago, downloaded a few images, and now, without my consent, my membership was automatically renewed on 03.12.2024, and the payment was charged to my account. I was not informed about this renewal, and I do not wish to continue the membership. I am requesting an im...
I purchased a one-time 5-image download pack from Shutterstock.com to meet a specific short-term need. During the purchase process, there was no clear indication that the plan would automatically renew. After I downloaded the 5 images I needed, I was shocked to see that the package had been renewed ...
I recently terminated my Adobe membership, but to my dismay, unauthorized charges are still being deducted from my account. This situation feels like a blatant act of theft, and I am deeply troubled by the lack of communication and transparency in this matter. Having taken the necessary steps to can...
I canceled my Shutterstock plan in June, yet I was still charged in July. For the past two months, I’ve been trying to cancel my plan, following all the necessary steps. I was informed that I would receive an email confirming the cancellation, but no such email has arrived, and my plan remains activ...
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