On May 7, 2023, I purchased a Shiseido Zen perfume from Prime Mall Boyner at full price, avoiding discounts to ensure I received a fresh, authentic product. However, when I scanned the barcode on the ÜTS (Product Tracking System), the product was not registered. Suspicious, I took it back to the store without opening the packaging. The employee manually entered the barcode, and suddenly, the product was accepted in the system. Then, without returning my receipt, they sent me away.
At home, I compared the barcode to my previous Zen perfume, and they were identical—raising even more doubts about its authenticity. Left with no choice, I opened the bottle. To my shock, the scent barely lasted, and after spraying it over 10 times, it smelled more like water than perfume.
Boyner promised an inspection, saying results would be available in one month, but it has now been over two months, and I still have no response. When I questioned the ÜTS issue, an employee was about to explain, but another physically stopped them from speaking, claiming that Boyner no longer registers perfumes in ÜTS—an absurd excuse.
After seeing multiple complaints about fake perfumes from Boyner, I’m outraged. If Boyner is damaging its reputation with counterfeit products, where can customers safely shop in Turkey? I demand an immediate refund and expect Boyner to resolve this issue before losing even more customers. Boyner must take responsibility now!
I ordered a Shiseido Zen perfume from Boyner, but after my cousin bought the same product, we realized the scent was not long-lasting. Since I hadn’t opened mine, I decided to return it for a refund. When I went to Boyner, they scanned the barcode, and it didn’t match their system! This made me que...
On April 21, 2024, I ordered two perfumes from Boyner’s mobile app, trusting that they would be 100% authentic, as stated in the product description. However, when I checked the ÜTS (Product Tracking System), I discovered that the perfumes were not genuine. I immediately called Boyner three times, ...
I purchased a Shiseido Ginza perfume for 2,309.70₺, expecting a high-quality, original product. However, the perfume has almost no scent, no matter how much I spray. It simply does not smell like an authentic fragrance. I reported this issue to the seller, and after smelling the perfume, they also ...
I ordered a Shiseido Zen perfume from a seller named Beaute Kozmetik A.Ş. on Trendyol.com, expecting the authentic product I’ve used before. However, when I opened the box, I was shocked! The bottle was completely different from the official design sold worldwide. Instead of the standard cap, it had...
I ordered a Shiseido Zen perfume from a seller named Beaute Kozmetik A.Ş. on Trendyol.com, expecting the authentic product I’ve used before. However, when I opened the box, I was shocked! The bottle was completely different from the official design sold worldwide. Instead of the standard cap, it had...
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