I ordered a Shiseido sunscreen from Boyner’s online store, but what I received was completely unacceptable. They sent me a different product than what I ordered, and even worse, it was already opened and used, with the seal broken!
When I went to the store to return it, I was told that they cannot accept returns on used products—but I was sent a used product in the first place! How is that fair?
Boyner must take responsibility for this mistake and issue a full refund or send the correct, unopened product. I will not accept being stuck with a used item that I didn’t order.
I purchased two Shiseido products from Boyner’s online store: Shiseido GSC Expert Sun Protector Lotion SPF 50 Shiseido Waso Yuzu-C Eye Awakening Cream (20ml) After receiving my order, I checked both products in the ÜTS (Product Tracking System), but neither of them appeared in the database. This ra...
On February 15, I purchased four cosmetic products from Boyner Panora (Ankara), including two Shiseido items. On March 4, within the 30-day legal return period, I went to Boyner Ankamall to return the unopened Shiseido products in exchange for the Benefiance Wrinkle Smoothing Eye Cream. First, they...
I ordered Nuxe Men Contour Des Yeux Multi-Function Eye Cream, but when it arrived, the box was torn at the top and placed inside the package in this condition. This has seriously damaged my trust in a company I have relied on for years. Receiving a product with a broken seal makes me question wheth...
I ordered an Origins eye cream and mask through Trendyol, but I received a notification that my order was being returned due to shipping damage. I immediately tried to contact Trendyol's customer support through live chat and phone calls multiple times, but I got no real solution. They simply told ...
I ordered three Nuxe Bio tinted moisturizers from Farmareyon, but they sent me the wrong products. Two of them were completely untinted regular moisturizers, and the third was not even the correct shade I ordered. I immediately tried to initiate a return, but there is no return button on the websit...
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