On February 15, I purchased four cosmetic products from Boyner Panora (Ankara), including two Shiseido items. On March 4, within the 30-day legal return period, I went to Boyner Ankamall to return the unopened Shiseido products in exchange for the Benefiance Wrinkle Smoothing Eye Cream.
First, they refused my return because the Shiseido representative wasn’t in the store. I asked them to verify the items themselves or send pictures to the rep, but they refused. Then, after calling the rep, they said I couldn’t return the products because the Panora store had given me "gifts" with my purchase, and I needed to return those first.
What gifts? I was only given four small, single-use tester samples, which are meant to promote products, not be considered part of a transaction! This is absurd—Shiseido sold me products worth nearly ₺10,000, and now they are blocking my return over free testers?
I ordered a Shiseido sunscreen from Boyner’s online store, but what I received was completely unacceptable. They sent me a different product than what I ordered, and even worse, it was already opened and used, with the seal broken! When I went to the store to return it, I was told that they cannot ...
On Monday, I had a very unpleasant experience at the perfumery store in Sur Yapı Kapan Mall. I was interested in Shiseido’s BB cream and asked about the price. During the conversation, I mentioned that I had recently come from Germany and that the product was much cheaper there. The sales associate ...
I purchased two Shiseido products from Boyner’s online store: Shiseido GSC Expert Sun Protector Lotion SPF 50 Shiseido Waso Yuzu-C Eye Awakening Cream (20ml) After receiving my order, I checked both products in the ÜTS (Product Tracking System), but neither of them appeared in the database. This ra...
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
I recently purchased a product from MAC Cosmetics, only to receive a message two days later about a 30% discount at MAC. Feeling unjustly treated, as I hadn't even opened or used the product, I visited the Armada MAC store to request a refund or exchange in light of the ongoing discount. To my surpr...
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