I recently purchased a lip product from Sephora that was advertised to come with three complimentary items. I also added a lip liner to my order, which was clearly visible during the payment process and in my order details. These additional items were labeled as gifts. However, once my order was shipped, the tracking section showed no trace of these gift items. Today, I received my order, but to my disappointment, there were absolutely no gift items included. If such an inconvenience is going to occur, why doesn't Sephora arrange the order accordingly? When I made the purchase and paid for it, those gift items were clearly displayed. How is it possible for such a change to happen afterward?
On 8 December 2025, I placed an online order from Sephora with the order number 8005067174. At the time of purchase, several gift items were automatically added to my cart, and I completed the payment with the clear expectation that these gifts would be included in my shipment. However, after the p...
I bought a total of 7 products from Sephora online and paid around ₺3500. Considering the amount I spent, it’s honestly ridiculous that no testers were included in my order. Even customers who purchase a serum worth ₺300 receive testers, yet I didn’t receive anything, which truly upset me. I careful...
I recently placed an order on Sephora’s website for two items: a bronzer and a brow-setting product. However, when the package arrived, only the brow-setting product was included—there was no sign of the bronzer I paid for. To make matters worse, I bought these items as a gift, but the packaging wa...
I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...
I recently placed a Sephora online order totaling around ₺3500 for seven products. That’s not a small amount by any means. But despite spending that much, not a single tester was included in my package. It’s honestly frustrating to see people receiving testers for orders as low as ₺300, yet I receiv...
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