Sephora Sent My Order Late With Missing Foundation and Gave Poor Customer Support

I just bought something from Sephora, and honestly, it’s been super frustrating. I made an order for $200 and opted for expedited shipping, hoping for a quick delivery. So, my package showed up late, and when I finally opened it, I found that one of the items (a foundation) was missing. I reached out to Sephora’s customer service right away, but they were pretty unhelpful, just telling me to hang tight for a follow-up email. It's been more than a week, and I'm still waiting with no response or solution in sight. The situation just got worse; the box was packaged poorly, and some items were damaged. I thought a company with Sephora's reputation would deliver more. It's really frustrating how there's no accountability or support from them. I'm stuck with missing and damaged items, and there's just no clear way to resolve this.