Sephora Did Not Send My Deluxe Foundation for the Dior Purchase and Skincare Set
I am extremely disappointed as the gifts promised with my Sephora purchase have not arrived. With a 1000 TL shopping, I was supposed to receive a skincare set for the Sephora purchase and a Deluxe foundation for the Dior purchase, as indicated in the promotions section. I specifically chose Dior and Sephora items to qualify for these gifts, as seen in the campaigns. If I had known that the gifts would not be delivered, I would have made my purchases differently. urgently request a response, why did they lie when I was shopping then?
Dear Valued Customer, First of all, we wish you a pleasant day. We are pleased to assist you with any matter you may need regarding your requests. The follow-up process for your request has been initiated. However, during this process, we are trying to inform you via phone or email, but we are unable to reach you. We would like to remind you that you can share your thoughts and experiences about our brand with us. Thank you for your interest and understanding. We wish you a pleasant day, Sephora Turkey
No written explanation has been provided here or via email. I received a call only during my working hours, so I couldn't answer it. The only answer I want is why the gifts were not sent. I think you can send a notification about this via email, SMS, or the app, and as a last resort, you can call.
