I purchased a Seiko watch on August 16, 2024, based on the seller's claim that it was durable and built to last. However, that very night, the watch stopped working on its own. I noticed it in the morning and thought it might just be a one-time glitch. But throughout the day, it stopped two or three more times. When I returned to the store to report the issue, they inspected it and claimed the glass was broken.
I never hit the watch on anything, although minor contact in a work setting is unavoidable. For a high-priced watch, it’s shocking that a small tap would cause this kind of damage. I even questioned if they had sold me a subpar or non-original product, as I trusted their recommendation. When I expressed my frustration, I was met not only with refusal to help but also with rude remarks.
A quality brand like Seiko should stand by its products, and I expect either a replacement or a proper resolution.
I purchased a Seiko watch just six months ago, and the leather strap started peeling. I sent it to the authorized Aydın Saat service center, hoping for a solution. However, they ignored the issue entirely and returned the watch with no repair. To make matters worse, the watch came back with visible ...
On September 11, 2022, I purchased a Seiko Prospex SRPF03K, hoping for a reliable, low-maintenance watch. However, the time it has spent in service is nearly as long as the time I've been able to use it. The watch gains 1-2 minutes every week, which is unacceptable for a quality brand like Seiko. I'...
I've encountered recurring issues with my Seiko 7X52 watch's automatic adjustment feature, despite paying a premium for this product. Three times now, I've had to deal with incorrect date and time settings, forcing me to make appointments and waste valuable time to address the problem. This is disap...
My Seiko Chronograph Solar watch fell once, and the hand came loose – an issue I find completely unacceptable for a high-end, reputable brand like Seiko. I sent it to service, and after a 50-day wait, it was returned. However, when I went swimming, I noticed condensation forming under the glass, ind...
I have been using my Seiko Premier Kinetic Perpetual watch for about 9-10 years. Its key feature is a 100-year calendar, but for the past two years, the calendar has been lagging by one day after February. When I contacted the official distributor, Aydın Saat, I was met with an aggressive and unprof...
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