Scannero Location Tracking Did Not Activate After Payment

I am writing regarding a problem with the service I purchased from Scannero.

I paid ₺950 to use your phone number location service. However, immediately after completing the payment, none of the features that were advertised became available. The service did not work at all, and I was unable to obtain any results.

Although I made the payment only about 15 minutes ago, I have been unable to access or use the service that was promised. The features described on your website and in your promotional materials were not provided, leaving me extremely disappointed.

Since I paid for a service that I could not use, I respectfully request a full refund of the ₺950 charged to me.

I also request a written explanation of why the purchased service was not activated and confirmation that my payment has been refunded.

Thank you for your prompt attention to this matter. I look forward to your response and a fair resolution.