We bought a supposedly brand-new Samsung TV, only to discover that the screen panel was defective right from the beginning. The technician documented the issue and left, but unfortunately, they never came back to collect the TV. Despite our numerous calls, we are still waiting for a response from them; they keep repeating, "Your inspection process is ongoing." This is a supposedly much-needed item for us, especially since we've just moved to a new city, and it's incredibly disappointing that we're left with a malfunctioning product.
We bought a Samsung television in November. We soon noticed that there was a crackling noise coming from the TV's speaker and we requested service regarding it. The service came and said they would fix it, but it didn't. We called again and this time they took the TV away. Even though we stated that...
I own a Samsung TV that has started shutting off by itself and won’t turn back on. I reported the issue to the authorized service two weeks ago, but I have yet to receive any follow-up. A few days ago, I received a phone call stating that the TV likely has a panel issue, and I was told the repair co...
In January 2021, I bought a Samsung TV, feeling assured by its strong reputation and the 2-year warranty it included. Unfortunately, in September 2023, right before the warranty ran out, the screen panel of the TV started malfunctioning. I reached out to Samsung's customer service right away, and th...
We bought a Samsung QLED Q70D 65-inch TV on Friday, July 19th. The authorized service came to install it on the evening of July 23rd. After the installation, we noticed a film on the corner of the screen that looked like a screen protector. Not knowing what it was, we called the technical service wi...
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